Terms & Conditions
The Terms & Conditions are
provided by Madeira Commercio (Pty) Ltd t/a Madeira Bed. By using the
facilities of the company, the user shall be deemed to have agreed to all the
Terms and Conditions as provided.
GENERAL
TERMS & CONDITIONS
· You warrant that by booking at our facilities, you
are over the age of 18 and that all information given by you to Madeira
Commercio (Pty) Ltd t/a Madeira Bed is accurate, true and correct.
· All bookings are subject to the company’s standard
confirmation, guarantee and cancellation policies unless otherwise specified.
· Rates are applicable to individual bookings only
and do not apply to groups.
· The company reserves the right to charge a
refundable damage deposit for any reservation.
· All rates are net of commission and bank or other
charges. If any other charges apply, this will be invoices to the guest.
· Rates subject to change without prior notice. The
company may not change rates for confirmed reservations.
· Lead in rates as based on the standard room type
which only accommodates 2 guests in a double bed. Therefore, upgrade fees and
family room supplements apply, subject to availability.
· Whilst every effort is made to update the
information provided in this document, Madeira Commercio (Pty) Ltd t/a Madeira
Bed accepts no liability for the accuracy and/or completeness of the
information provided.
· Madeira Commercio (Pty) Ltd t/a Madeira Bed accepts
no liability for any loss or damage to your computer or interception, or use,
of your credit card information, are howsoever caused.
· These Terms & Conditions shall be governed by
South African law and the guest submits to the jurisdiction of the South
African courts in respect of any issue that may arise.
· No relaxation which the company may give in regard
to the performance of any of the terms and conditions shall prejudice any of
the company's rights under these terms and conditions, or be regarded as a
waiver of any of the company's rights in terms hereof.
· Neither the company, its owners, their agents,
contractors or employees shall be held liable for any loss, damage,
destruction, injury or death which may be caused to any person or the assets,
property or any other item of equipment or the likes thereof which may occur as
a result of any foreseen or unforeseen event or any act or omission on the part
of the Company, its owners, their agents, contractors or employees.
· These Terms & Conditions constitute the entire
agreement between the parties.
· The company reserves the right to update/amend
these terms and conditions from time to time as it sees fit.
· Errors and omissions excepted (E&OE)
Facilities
and loadshedding
· The company does it’s upmost to ensure that an
extensive cleaning and maintenance schedule is maintained. We urge all guests
to please ensure all facilities they require for their stay are in order and to
report any issues to the manager on call before 9 pm at night or after 8 am the
next morning. The manager on call will be available via phone call on: (+27)
066 245 3730 (between 8 am and 9 pm)
o Guests are reminded that maintenance or issues
noted are dependent on the availability of the relevant tradesman (electrician,
plumber, gas technician, handyman etc), weather conditions and supply of
materials. We can guarantee that the manager on call will do his upmost to
resolve the issues, but it would be beneficial if they are alerted as soon as
possible in order to address the issue to the best of their ability.
o Please note that all rooms have gas geysers and in
the event that it might cut out, it’s often resolved by closing all the taps
for a few seconds and then opening them again, allowing the geyser to restart.
o The company is not responsible for any queries not
reported, or queries not reported within the trading hours as defined in this
agreement.
· Loadshedding or municipal power outages
o Please ask the manager on call for the relevant
load shedding schedule.
o The company has a small solar system that provides
electricity the following items when municipal power is not available: Lights,
TV’s, Wi-Fi and gates. (No plugs will be powered if municipal power is not
available.)
o Please note that the solar system is dependant on
weather conditions and if the municipal power is unavailable for extended
periods of time, the company has a backup generator. Due to local municipal
requirements we may not run the generator after 9 pm or before 6 am.
DEPOSITS,
PRE-PAYMENTS & CANCELLATION POLICY
· Rooms will not be reserved and guests will not be checked
in until the reservation has been paid for in full.
· Reservations are subject to availability of units
at receipt of proof of payment.
· Guests are responsible to email their relevant PDF
proof of payment to finance@MadeiraBed.co.za and to receive conformation of
their booking from the facility.
· Guest should always use their payment reference as
indicated on their invoice/quote or alternatively their name and surname as
communicated with the company. The company will not be held responsible in the
event that the incorrect reference was used when payments are processed.
· In the event that proof of payment was not sent
and/or conformation was not obtained:
o
The facility will not be held
responsible to find a replacement booking or for any losses to the guest.
o
The guest will be required to honor
the booking for the payment made from the earliest date that the facility has
available units of any kind or type.
o
For nights that the facility
does not have available units, the guest will be eligible for a refund based on
the provisions for refunds as contained in this document.
· Proof of payments must be in PDF form and must
indicate the amount paid, as well as the bank name and bank account number
where the funds were paid to.
· Any and all refunds to guests will be processed
within 5 working days from when the guest confirmed their banking details and
will carry a 15% administration fee.
· An early departure by the guest is allowed, however
must be reported to the facility in writing to admin@MadeiraBed.co.za and will
be seen as a cancellation by the guest.
o
Any refunds in this regard shall
be calculated based on the cancellation and refund policy contained in this
agreement.
o
Early checkout must be notified
to the facility before 10 am on the day of departure or the guest will be
charged for an additional night’s stay.
· Discounted rates will only be applicable if the
full amount is paid before check-in. Any discount will only be applicable if
the guest stays for the full period of the stay and for continuous days at a
time. If in the unfortunate event of the guest needs to check out before the
period has lapsed, the greater of either the full tariff or the discounted
price applies.
· The cancellation policy with the following
percentage of the invoice amount to be forfeited should the booking be
cancelled:
o
Cancellation of booking 0-7 days
prior to arrival/booking date, 100% will be forfeited;
o
Cancellation of booking 7-14
days prior to arrival/booking date, 50% will be forfeited;
o
Cancellation of booking 14+ days
prior to arrival/booking date, 0% will be forfeited
Accommodation
o
Please note that due to the
layout of the properties it’s not feasible for the company to have a reception,
but guests can contact the manager on call on the following dedicated company
number: (+27) 066 245 3730
§ For non-urgent matters a WhatsApp message can also
be sent to the same number. (WhatsApp calls does not work on number)
· Check in procedures:
o
Check in is available from 3 pm
to 9 pm. Guest may contact the manager on call to arrange for possible early
check in, but this is subject to the availability of the rooms in the morning
and cannot be guaranteed.
o
Check in closes strictly at 9 pm
every evening. If guest has not check-in by 9 pm the booking will be
automatically cancelled on the day of check in and refunds will be processed
based on the cancellation and refund policy
contained in this agreement.
· Check out procedures:
o
Check out on your last day is any
time before 10 am.
o
When guest check out they can
put their room keys and remote into the dedicated post box as instructed by the
manager at check in.
o
Late check out penalty will be
charged at R 200.00 per hours or part thereof.
· Rooms:
o
All rooms (except sharing rooms)
accommodates an maximum of two guests per room, in a double bed.
o Sharing rooms accommodates an maximum of three
guests per room, in a double bed and single bed.
o Accommodation offered is not self-catering unless
otherwise specified (no cooking facilities available).
o All rooms include: On-suit bathroom (with shower),
kettle, basic cutlery, basic crockery, mini-fridge, microwave, iron and ironing
board, desk, TV, commercial DStv package, free Wi-Fi.
o The following complementary items are available:
§
Soap 1
Per stay
§
Normal tea 1 Per day
§
Rooibos tea 1 Per day
§
Ricoffy 2 Per day
§
Nescafe 2 Per day
§
White sugar 6 Per day
§
Brown sugar 3 Per day
§
Milk pods 4 Per day
§
Toilet paper roll 1
Per day
o For guest staying more than one night, our staff
can tidy your room free of charge. Please note that guests need to make the
room available to the cleaning staff before 11 am each day to qualify for this
service.
o For ease of pricing and advertising the company has
set room types where each room is classified into.
§
The company reserved the right
to upgrade any guest into another room type, at their discretion.
§
Any upgrades not requested by
the guest will be processed at no additional charge to the guest.
·
We urge all guests to see that
they take all their belongings with them when checking out.
o The company will not take any responsibility for
any guest belongings left at its facilities.
o If the guest do realize that they have forgotten
anything in their room, they must notify the manager on call to attempt to find
the item and keep it for safekeeping.
§
Items kept for safekeeping will
be held for no longer than three months from date of checkout.
§
Any food, drink or other perishable
items will be disregarded immediately.
·
The company is not in possession
of a liquor license as required by the Liquor Act (Act 59 of 2003) and thus
guest are not permitted to consume alcohol of any kind on/in/around the
premises of the company.
·
Noise/nuisance – As we are committed
to providing a peaceful and enjoyable experience for all our guests, please see
that your noise levels are kept to a minimum.
o Please be considerate of others and avoid loud
conversations, music, or television. Refrain from activities that may disturb
neighboring guests.
o Guests who violate this noise policy may receive a
warning for their first offense. Subsequent violations will result in immediate
cancellation of the booking and eviction without any refund.
o If guest do not willingly remove themselves from the
premises, the company have the right to have the guests removed by a security
company and all security and legal fees shall be payable by the guest.
·
Smoking of any substance is
strictly prohibited inside any rooms/buildings at any of the facilities.
o Outdoor smoking areas with ash trays are provided.
o Smoking indoors carries a professional
decontamination fee of R 2 000.00 and the room rate for 3 nights.
·
Visitors – No visitors are
allowed onto the property. All access to the premises is strictly limited to
paying guests as per the booking made.
·
Children are allowed if included
in the booking request or arrange beforehand.
o Children of any age will be counted as a additional
guest and will be included in the maximum capacity per room.
o Children must be accompanied by an adult at all
times. Adults must see that the child does not bother any guests or staff, are
quiet at all times and do not cause any harm or damage to the facility, it’s
guests or staff.
·
Dogs are only allowed in the “1
bedroom apartment” room types, if arranged with the facility at least one day
before the check in date.
o If guests book any other room type and have any
animals with them, their room will be cancelled and refunds will be processed
based on the cancellation policy and refund terms in this agreement.
o
Guest are responsible to clean
after their dogs and dogs are not permitted on any beds or furniture.
o
Guests will be responsible to
see that their dogs are kept within the dedicated yard area and do not come
into contact with any of the company’s staff or other guests.
o
Guests will be held responsible
for any damage or injury caused by their animal to the following, but not
limited to: facilities, property of other guests, the company’s staff and/or
other guest.
· Guests will be held responsible for any damage or
injury caused by them, their animal, child, visitor or any other party they
permit onto the premises. Damages includes but not limited to damage to: fittings,
equipment, furniture and any other items owned by the company, its employees,
other guests or neighbors.
o
In the event that a guest loses
a key or does not hand it in when checking out a replacement fee of R 450.00
will be charged to that guest. If the facility is not able to obtain a new key
immediately (after 4 pm, over a weekend or public holiday) the guest will also
be responsible for the nightly rate of the room until a new key can be obtained
from the local locksmiths. These fees are immediately payable.
· Right of admission is reserved and the company reserves
the right to cancel any booking and remove any guests without refund (unless
otherwise stated) if they do not adhere to the stipulated terms and conditions.
If guest do not willingly remove themselves from the premises, the company has
the right to have the guests removed by a security company and all security and
legal fees shall be payable by the guest.
Meals,
Transort and other facilities
· The company provides bed only facilities and thus
do not serve meals of any kind.
o For corporate bookings the company can provide an
invoice (or receive a voucher) for meals and provide the guests with a cash
refund to purchase their own meals while staying at the facility (subject to
prior arrangement and availability). Cash refunds will only be paid once the
funds reflects in the bank account of the company.
· No transport services are provided of any kind.
· No venue or event spaces are provided of any kind.
The services provided by the company are intended for paying guests to sleep only.
CCTV Policy
The company reserves the right to install CCTV cameras in all common
areas on and around the premises to ensure a safe and secure environment for
our guests and staff.
·
We respect the privacy of our
guests and therefore no cameras are placed in indoor private areas such as bedrooms
and bathrooms.
·
Recorded footage is retained for
a period, typically 30 days, after which it is automatically overwritten unless
required for an ongoing investigation or legal proceedings. Recorded footage is
the property of the company.
·
Access to CCTV footage is
regarded as confidential information and is restricted to management who
require it for legitimate purposes. CCTV footage may be used by the company in
ensuring guest adhere to the terms and conditions of the company.
·
Based on the Protection of
Personal Information Act (Act 4 of 2013) no other party may gain access to, or
a recording of, any CCTV footage without a warrant issued by a Judge in an local
Magistrates Court.
Defenitions
· The terms “facility”, “company”, “management”,
“Manager(s)”, “director(s)”, “staff” shall mean Madeira Commercio (Pty) Ltd and
its shareholder, directors or other representatives and staff.
· The terms “unit(s)” or “room(s)” shall mean any
indoor space available to be rented on a daily basis.
· The term “group” shall mean any booking for two or
more rooms or three or more guests.
· The term “guest” shall mean a person of any age.
· The term “child” shall mean a person under the age
of eighteen (18).
· The terms “booking” or “reservation” shall mean any
unit where the guest has provided their proof of payment and the facility has
confirmed that the unit has been reserved for their occupancy.
· In this agreement, words imputing
o
The masculine gender should be
deemed also to include the feminine or neuter genders, and vice versa as the
case may be.
o the singular should be deemed also to include the
plural, and vice versa as the case may be.